Refund policies

Carefully review our size chart before making your purchase to ensure you order the correct size.

In addition to allowing you to make a satisfactory purchase, our chart allows us to be confident that we will send you the ideal underwear and thus minimize shipping costs associated with the return of goods, and continue to offer you the best price on all our underwear. 

If, despite everything, the item does not meet your expectations, FIER refunds or exchanges all products purchased online, under certain conditions. Refunds and exchanges must be made within 30 days of shipment date, by mail. 

Conditions: 

Returned merchandise must not have been worn or washed. It must be in good condition and in its original packaging, with the price tags (if applicable). We refund or exchange the boxers only if these conditions are met.

Refunds will be made with the same payment method used during purchase. Shipping fees are your responsibility.

For your protection and that of other customers, you are requested to keep your underwear on when trying on boxers until you are sure the size and style are right for you. We trust you to respect these simple measures. 

Any merchandise on sale that bears the mention final sale on the invoice is neither refundable nor exchangeable.

For a refund, if your purchase total was over $75.00 (before taxes) and you received our free shipping, shipping costs will be deducted from your refund.

FIER reserves the right to refuse any return, exchange or refund of merchandise if one of the criteria mentioned above is not met. Likewise, any garment that appears to have been worn, misused, altered, soiled, washed or damaged in any way will not be refunded or exchanged.

Procedure for returns

  • Send an email via the page Contact
  • Title your message "return"
  • Mention your order number in the message. 
  • We will email you a postal label to print and stick on your package.
  • Use the original packaging if possible or similar.
  • Mail your underpants to the following address: 

Les caleçons FIER
8046 St-Hubert Street
Montreal, QC, H2R 2P3

Within 30 days of receiving your package, you will be refunded the full amount of the underpants(s) with taxes, less the return shipping costs. If you have availed yourself of the "Winning Package" guarantee at the time of purchase, FIER will assume the shipping costs.

FIER reserves the right to refuse a refund if the merchandise has been worn, washed or damaged.